Shipping policy

Shipping Policy 
At olvix, we strive to deliver your tech and homecare products quickly, safely, and efficiently. Below you will find all the details regarding our shipping process, delivery timeframes, and policies.
1. Order Processing Time
Processing Window: All orders are processed within [PROCESSING TIME, e.g., 1–2 BUSINESS DAYS] (excluding weekends and public holidays) after receiving your order confirmation email.
Order Cut-Off: Orders placed before [CUT-OFF TIME, e.g., 2:00 PM IST] on business days will begin processing the same day. Orders placed after this time or on non-business days will begin processing the following business day.
Confirmation: You will receive a notification email once your order has been dispatched from our warehouse.
2. Shipping Rates & Delivery Timeframes
We offer multiple shipping options to suit your needs across India:

Shipping Method Estimated Delivery TimeShipping Cost

Standard Shipping[3-5 BUSINESS DAYS][210 ₹/ FREE on orders over1299]
Express Shipping[2–5 BUSINESS DAYS][230₹]
Cash on Delivery (COD)[3–5BUSINESS DAYS][49₹]

Please note: Delivery times are estimates and start from the dispatch date, not the order date.

3. Order Tracking Information
Tracking Link: As soon as your order ships, we will send you an email and/or SMS containing your tracking number and a link to trace your package in real-time.
Tracking Activation: Please allow up to [24–48 HOURS] for tracking details to update on the courier portal after receiving your dispatch confirmation.

4. Delivery Issues & Delays
Address Accuracy: Please ensure your shipping address, pincode, and contact number are accurate at checkout. We are not responsible for orders delayed or returned due to incomplete or incorrect address details.
Delays: While we work with reliable courier partners to ensure timely delivery, unexpected delays may occasionally occur due to extreme weather, festive seasons, or regional restrictions. If your order is significantly delayed, please reach out to us, and we will coordinate with the courier service to resolve the issue promptly.
Damaged or Missing Packages: If your package arrives damaged or missing items, please take photos/videos of the package and contact us within [48 HOURS] of delivery so we can arrange a replacement or investigation.

5. International Shipping
Current Service: [We currently ship exclusively within India / We offer international shipping to select countries].
Customs & Duties (If applicable): For international orders, any customs fees, import duties, or local taxes levied by the destination country are the sole responsibility of the customer.
6. Contact Us
If you have any questions regarding your shipment or need assistance with tracking your order, please reach out to our support team:
Email address:support.Olvix@gmail.com
Phone / WhatsApp: +91 8699036704
Support Hours: [, Monday to Saturday, 10:00 AM – 6:00 PM IST]