Refund policy

Returns & Exchanges
We offer easy and hassle-free returns and exchanges.

Request Return or Exchange
Eligibility & Structure:

You can request a return/exchange within 5 days of delivery.

Your first exchange is free, after that, exchanges cost ₹300 per item.

For returns, a fee of ₹150 applies for the first item and ₹100 for each extra item.

Important Conditions:

Products exchanged once are not eligible for return.

Free return or refund for wrong/damaged item.

Limited/Curated drops are only eligible for exchange and NOT returns.

How to Book a Return/Exchange?

Once you raise a return request using the button above, we’ll arrange a pickup if your pincode is serviceable.

Pickup will be attempted max upto 2 tries

Refund

Refund timelines:

Refunds processed within 3–5 business days after receiving.

For failed payments, refunds take 3–7 business days.

Refund modes:

Prepaid refunds go to the original payment method.

COD refunds are issued as store credit (valid for 90 days).

Exceptions: Ineligible returns won’t be refunded and will be sent back at your cost.

Need any help?

Connect to our Customer Support

Email: support.olvix@gmail.com

Call/WhatsApp: +91 8699036704

Support Hours: 10 AM – 7 PM

If you received a damaged or incomplete package, send photos and an unpacking video within 24 hours. If marked delivered but not received, contact us within 24 hours.

Terms & Conditions:

Policy enforcement: We may reject returns, exchanges, or refunds not complying with policy terms.

Misuse & fraud: Fraudulent claims, repeated returns, or policy misuse may lead to order restrictions, account suspension, or legal actions.

Customer-arranged shipping: We’re not liable for return loss/damage if customer arranges shipping.

Agreement: By purchasing, you agree to all policy terms.