Privacy policy

Welcome to Olvix. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [www.olvix.in] Trade name: Ovlix handled by DEEPAK KUMAR, and purchase our products.
1. Information We Collect
To provide you with the best possible shopping experience, we collect the following types of information:
Personal Information: When you make a purchase or create an account, we collect identifiable details such as your name, email address, phone number, shipping address, and billing address.
Payment Information: We do not store your full credit/debit card numbers or UPI PINs. All payment transactions are processed securely through certified third-party payment gateways.
Automated Information: When you browse our store, we automatically receive your device's Internet Protocol (IP) address, browser type, operating system, and browsing behavior to help us understand how you interact with our site.
2. How We Use Your Information
We use the data we collect primarily to fulfill your orders and improve our services. Specifically, we use your information to:
Process and deliver your orders, and send order updates (e.g., shipping confirmations).
Provide customer support and respond to your inquiries.
Send you promotional emails or SMS about new products, exclusive offers, and updates (only if you have opted in).
Prevent fraudulent transactions and secure our website.
Analyze store performance to optimize our product offerings and website design.
3. Cookies and Tracking Technologies
Our website uses "cookies" to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences. We use cookies to:
Keep track of items stored in your shopping cart.
Understand and save your preferences for future visits.
Compile aggregate data about site traffic and interactions so we can offer better site experiences in the future.
Note: You can choose to turn off all cookies through your browser settings, but this may disable some features that make your site experience efficient, such as an active shopping cart.
4. Third-Party Services
We share your information with trusted third parties only to the extent necessary to allow them to perform the services they provide to us.
E-commerce Platform: Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products to you.
Payment Gateways: We use secure Indian payment gateways (such as Razorpay, PayU, or Cashfree) for processing transactions. These gateways adhere to strict PCI-DSS standards.
Logistics Partners: We share your name, phone number, and shipping address with courier partners (e.g., Delhivery, BlueDart, Shiprocket) strictly for the delivery of your orders.
Please note that these third-party providers have their own privacy policies, and we recommend reading them to understand how they handle your data.
5. Data Security
We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Data transferred between your browser and our website is encrypted using Secure Sockets Layer (SSL) technology. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal data.
6. Your Customer Rights
Under Indian data protection laws, you have the right to control your personal information. You may:
Access and Update: Review and edit your personal information by logging into your account.
Opt-Out: Unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link at the bottom of our emails or contacting us directly.
Request Deletion: Request the deletion of your personal data from our systems, provided it is no longer required for legal or accounting purposes (such as maintaining tax records).
7. Contact Information & Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy or how your data is handled, please contact our Grievance Officer:
Name: Rupak kumar
Email: support.olvix@gmail.com
Phone Number: +91 8699036794
Business Address:Ludhiana, Punjab, 141001